Shipping
We currently offer delivery in Canada. All orders are shipped within 2-3 days of being received and can take 3-7 business days for delivery. All domestic shipments are sent with Canada Post. Cost of shipping is available and will be added before checkout. Free Shipping for all orders of 100$ and over before taxes in Quebec and Ontario (150$ to 200$ for other provinces).
Free in store pick-up can also be selected at check out. Make sure you provide us with a cell phone number. We will text you when the order is ready for pick-up. We ask our clients to bring their own bags or boxes to carry their order.
The shipping fee is 10.95$ plus taxes (Quebec and Ontario)
Additional shipping fees for other provinces.
Covid-19 Regulations
Please note that there will only be a certain a certain limit of shoppers allowed in the store at a time. Please be aware that there can still be line up at the stores. Masks MUST be worn at all times.
You must disinfect your hand upon entry.
Please do not pick up merchandise unless you intend to purchase it.
If you would rather speak to one of our amazing staff members to place an order for pick up please email us at info@ombienetre.com and we will be glad to help.
We are all in this together !
Return and Exchanges Policy
No returns. In store exchange only within 7 days of purchase. For online orders, returns or exchange shipping costs are to be covered by customer. Items must be in original and unopened packaging and/or labels. No exchange on jewelry, crystals, meditation pillows, special order or sale and markdown items. Defective or damaged purchases must be communicated with the store within 24hr of purchase for exchange only. Our promotions are not retroactive.
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Warranty
All of our bracelets and jewelry is covered by a 30-day warranty.
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Payment Options
We currently accept all major credit cards :
MasterCard, Visa, American Express & PayPal.
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Size Chart
Our bracelets are 7 inches for Women designs and 8 inches for Men designs.
If you have a resizing request, please send us an email immediately after ordering with the size you need. Using a soft measuring tape, measure the circumference of your wrist around where a bracelet would rest, just below the wrist bone.
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Wrist Measurements
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Bracelet Size
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Bracelet Size (Inches)
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6 1/8" - 6 5/8"
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Small - Kids
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6.5 (on request)
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6 5/8" - 7 1/8"
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Women - Standard
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7
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7 1/8" - 7 5/8"
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Medium
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7.5 (on request)
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7 5/8" - 8 1/8"
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Large - Men
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8
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Custom Orders
We love any opportunity to help our customers get creative. If you are looking to create your own line of healing crystal bracelets, let us do the work for you. The minimum quantity for a custom order is of 20 bracelets at wholesale cost. Send us an email at info@ombienetre.com and we will be happy to help you !
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Our Products
Handcrafted in Montreal, each bracelet is mounted on a high-durability 0.8mm elastic band. Our bracelets are designed with love and healing intentions.
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Loyalty Program
How to register ?
On our website (bottom right) or in-store. If you have already purchased online, you may already have an account.
How can I earn point if I follow you on social medias ?
If you already follow us on Facebook and/or Instagram, you have to unfollow us and immediately refollow us in order to earn points.
The email you are using for your loyalty account must be the same you are using for your social media account.
How can I earn points for my Birthday ?
You must enter their birth date at least 30 days before
your birthday to receive the points.
How can I exchange my points for money ?
You cannot exchange your points for money, only for discounts.
